Frequently Asked Questions
Where do you ship to?
We ship to the United States and internationally. Shipping options and rates are displayed at checkout.
How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping typically takes 7–20 business days depending on your location. You'll receive a tracking number once your order ships.
How do I track my order?
Once your order has shipped, you'll receive an email with a tracking number. Use it to follow your package's progress directly on the carrier's website.
What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Please contact us at trinityjwrightllc@gmail.com to start the process. See our full Refund Policy for details.
My item arrived damaged. What do I do?
We're sorry to hear that! Please contact us within 48 hours of delivery with a photo of the damage and your order number. We'll make it right at no cost to you.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placement. After that, they may already be in processing. Contact us as soon as possible at trinityjwrightllc@gmail.com.
Do you charge customs or import fees?
For international orders, customers are responsible for any customs duties or import taxes imposed by their country. These charges are not included in your order total.
How do I contact you?
You can reach us by email at trinityjwrightllc@gmail.com or by phone at 832 409 2319. We typically respond within 1 business day.